Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a refund, you would need to provide evidence that you have used the practice series for the recommended minimum period of time, and in using the prescribed direction, and you are less prepared to take CSEC Chemistry Exams or CSEC Chemistry-related in-class tests.


Minimum required time and prescribed use.
For maximum results, it is recommended that a minimum of 10 hours be spent on each Module to effectively master the concepts. This time is inclusive of pre-assessment preparation, assessment time, review of concepts, and use of detailed feedback.

Once you have produced verifiable documentary evidence beyond a reasonable doubt that your use of the CSEC Chemistry Practice Series has not increased your preparation of CSEC Chemistry assessments, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@chemistrycore.com, and we will do the necessary follow-up.

Sale items

Only regular priced subscriptions may be refunded. Sale items cannot be refunded.

Need help?

Contact us at {email} for questions related to refunds and returns.